Kruxparts.com

KruxParts is an online automotive parts retailer supplying quality aftermarket vehicle parts to customers across the United Kingdom. We operate as an online-only store, allowing us to offer competitive pricing, a wide product range, and efficient order processing. KruxParts is operated by EGCommerce — a New Zealand registered company. NZBN: 9429053553911 Registered Country: New Zealand

Why We Dispatch From New Zealand

All orders placed on our website are processed and dispatched from our New Zealand fulfilment facility. Operating from New Zealand allows us to maintain quality control, reliable processing systems, and competitive pricing while supplying customers throughout the United Kingdom. All orders include tracked shipping.

Delivery Information (United Kingdom)

• Orders are processed within 1–2 business days (Monday–Friday).
• Standard tracked delivery timeframe: 10–20 business days once dispatched.
• Tracking details are provided after dispatch.
• Delivery times may vary slightly during peak periods or UK public holidays.
• International shipments may be subject to UK customs processing by HMRC and UK Border Force. Any applicable import duties, VAT, or taxes are the responsibility of the customer.

We aim to provide clear and transparent delivery expectations at all times.

Returns & Customer Support

We stand behind the products we sell. If you experience an issue with your order, please contact our support team and we will work with you to resolve it promptly.

We offer:

• Replacement (where applicable)
• Refund (where applicable)
• Installation or compatibility assistance

Full return policy details are available on our Refund Policy page.

Contact Information

Customer Support Email: info@kruxparts.com
Phone: 0210 300 121
Website: https://www.kruxparts.com

We aim to respond to all enquiries within 1 business day.

Business Hours (NZ Time)

Monday – Friday: 9:00am – 5:00pm
Saturday – Sunday: Closed
Public Holidays: Closed